From over emphasizing on manufacturing to equally emphasizing on service and manufacturing, this is the most outstanding change of the world economy in 21st Century. Service determines one company's competitive capacity. Thus, service marketing is becoming the core in the competition of knowledge-based economy. Whatever to a service company or to a manufacturing company, service is always the key to achieving advantages in competitions. Therefore, to maximize the customers' satisfactory, since 2003, we, TMC Machinery Co., Ltd., have shifted its strategy from emphasizing manufacturing / trading singly to emphasizing the service before and after sale and oering technical support as well. Leading by such goal, through almost 2 years' adjustment, TMC has established a complete managing and service system from product research and development, through raw material and supplier sourcing, production planning and management, packing organization, quality assessment and control, to export documentation and shipping consolidation. Not only selling products, but also focusing on selling service. This is the basis of our living and development; It is also the value we always maintain.